Refund policy

We want to make sure you have a good shopping experience. We know that sometimes you may need to return items. Please find below our return policy for your reference:

1. Return Period: We offer a 7-day return window from the date of delivery. If 7 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

2. Eligibility Criteria: To be eligible for a return, the item must meet the following criteria:

   a. Unused and Undamaged: The item should be in unused and undamaged condition. It should not show any signs of wear, tear, or alteration.

   b. The item must be returned in its original packaging or similar protective packaging. This helps prevent damage during shipping.

   c. Specific Product Eligibility: Certain products may have specific eligibility requirements due to their nature, such as hygiene products, perishable goods, or personalized items. For more information regarding the eligibility of specific products, please contact our customer support.

3. Return Process: If you wish to initiaate a return, kindly follow these steps:

   a. Contact Customer Support: Within the 7-day return period, reach out to our customer support team via email or phone. Provide your order details and the reason for the return. Our support team will guide you through the process.

   b. Approval and Instructions: After your return request is approved, you will get a Return Merchandise Authorization (RMA) number. You will also receive clear instructions on how to return the item.

   c. Secure Packaging: Pack the item well in its original box or similar protective packaging. This helps keep it safe during shipping. Please make sure to include the RMA number on the package.

   d. Shipping: Free of cost Retun Shipping unless we made a mistake or the product is defective. We recommend using a trackable shipping method to ensure the item's safe return.

1. Inspection and Refund Process: When we get the returned item, our team will check it to see if it meets the rules. If approved, we will initiate the refund process. Here are some important points to note:

   a. Refund Method: The refund will be processed using the original payment method used for the purchase.

   b. Refund Coverage: The refund will cover the cost of the returned item(s). It will not include shipping or handling charges.

   c. Processing Time: Depending on your payment provider, it may take some time for the refund to reflect in your account.

If you want to exchange an item, please follow the return process above. Then, place a new order for the item you want. This will ensure a faster turnaround time for receiving the product you want.

1. Non-Returnable Items: Some items cannot be returned. This includes gift cards, downloadable software, and items marked as final sale or clearance. Please review the product description or contact our customer support for more information on non-returnable items.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue by providing a replacement, a refund, or any other necessary solution.

We aim to give great customer service. We will do our best to help with your return requests. If you have more questions or concerns about our return policy, please contact our customer support team.